Responsible Gaming

Responsible gaming at the Kirol Bet version of kirolbet.casino means treating betting and casino games as entertainment, not as a way to make regular income or solve financial problems. This page is designed to help you make conscious, informed decisions about how, when, and why you play, so that gambling remains a controlled leisure activity and never becomes harmful.

The Kirol Bet version of kirolbet.casino is operated online by Tele Apostuak, S.A., a company established in Spain and licensed by the Spanish regulator DGOJ (Dirección General de Ordenación del Juego) under the "Juego Seguro" and "JugarBien.es" standards. As of 2025, this operator is not licensed by the UK Gambling Commission and is not part of GamStop. If you are located in the UK, you should not use kirolbet.casino where this would breach local law or the site's terms and conditions, and you may not benefit from UK-specific protections (such as UKGC oversight or IBAS dispute resolution).

Within this regulatory context, Kirol Bet at kirolbet.casino is committed to providing tools, information, and support to help you stay in control of your play. We encourage you to set limits, use breaks or self-exclusion where needed, and contact our team or independent support services if you are worried about your gambling or about someone close to you.

Risk Awareness

Gambling always involves risk. For most people it is an occasional form of entertainment, but for some it can become a problem that affects finances, work, studies, and family life. Recognising the early signs of risk is essential to prevent gambling-related harm.

Signs Of Potential Gambling Problems

• Loss of control: Frequently gambling longer than planned, or finding it hard to stop even when you intend to.
• Chasing losses: Increasing stake sizes or frequency of bets in an attempt to recover money you have already lost.
• Preoccupation with gambling: Thinking about bets or casino games at work, at school, or during family time, and feeling impatient to return to play.
• Financial strain: Using money needed for rent, bills, food, or debts to gamble, borrowing to gamble, or hiding bank statements.
• Emotional impact: Feeling guilt, shame, anxiety, or depression linked to gambling; becoming irritable when you cannot gamble.
• Impact on relationships and duties: Lying about your gambling, missing work or studies, or withdrawing from friends and family.

Self-Assessment Questions

The following questions are for self-reflection only and are not a clinical diagnosis. Answer honestly "yes" or "no":

• Do you often spend more time or money on kirolbet.casino than you originally intended?
• Have you tried to win back losses by placing larger or more frequent bets?
• Have you ever hidden your gambling, or lied about the amounts you stake or lose?
• Has your gambling caused arguments with family, partners, or friends?
• Have you used money for essential expenses (rent, food, bills) to gamble online?
• Do you feel restless or irritable when you try to cut down or stop gambling?
• Have you needed to increase your stakes to feel the same level of excitement?

If you answered "yes" to one or more of these questions, we strongly encourage you to reduce or stop gambling, use the tools on kirolbet.casino, and seek confidential support from the services listed below, especially if you are resident in the UK.

Limits & Tools

Setting clear limits before you start to play is one of the most effective ways to stay in control. Kirol Bet at kirolbet.casino provides configurable tools that allow you to restrict your activity in line with Spanish regulations and internal risk policies, which remain applicable in 2025 even if you are accessing the site from outside Spain.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to kirolbet.casino and go to the "My Account" or "Profile" area.
2. Open responsible gaming settings: Select "Responsible Gaming" or "Limits". Depending on the current interface, this may appear as "Control de Juego" or similar in Spanish.
3. Choose the type of limit: You can usually set daily, weekly, and monthly deposit limits. These determine how much money you can transfer to your gaming balance during each period.
4. Enter the amounts: Enter the maximum sums (in euros) that you can afford to lose without affecting essential living costs. Consider your total income, existing debts, and savings. For example, you might set a daily limit of €20, a weekly limit of €50, and a monthly limit of €100. The system may restrict excessively high limits in line with legal and internal risk thresholds.
5. Confirm and save: Review the figures carefully and confirm. A confirmation message will appear once your limits have been applied.

Lowering your limits typically takes effect immediately or as soon as technically possible. Increasing limits or removing them may only take effect after a cooling-off period (for example, 24 hours) and additional confirmation, in line with DGOJ requirements and kirolbet.casino's internal policies.

Session Time Limits And Reality Checks

• Session timers: In your responsible gaming settings, you can enable a session timer or "reality check" pop-up. This will notify you after a set period (for example, every 30 or 60 minutes) how long you have been logged in and active.
• Configuring reminders: Choose the reminder frequency and confirm. Each reminder gives you the option to continue playing or to log out and take a break.
• Best practice: Treat each reminder as a moment to reassess your play: ask yourself whether you are still within your time and budget, and whether you are playing for fun or to chase losses.

Short Breaks ("Time-Out") - 24-72 Hours

1. Open the Time-Out tool: In the "Responsible Gaming" section of your kirolbet.casino account, look for a "Time-Out" or short break option (sometimes described as a short self-exclusion).
2. Select the duration: Choose a period such as 24 hours, 48 hours, or 72 hours. During this period you will not be able to place bets or make deposits.
3. Confirm your choice: Read the explanation carefully and confirm that you wish to activate the Time-Out. Once confirmed, it cannot be cancelled until the selected period expires.
4. During the break: You should use this time to review your gambling behaviour, complete self-assessment tests, and, if you are in the UK, consider contacting organisations such as GamCare for additional support.

Regional compliance note: These tools are implemented under Spanish regulations and internal policies. Kirol Bet at kirolbet.casino is not covered by UKGC requirements and is not part of GamStop. If you are resident in the UK, you should combine on-site tools with external protections such as blocking software and national self-exclusion schemes where compatible.

Self-Exclusion

If limits and short breaks are not sufficient, you should consider self-exclusion. Self-exclusion is a stronger measure that blocks access to your account for a longer period, or permanently, to protect you from further gambling-related harm.

How To Activate Self-Exclusion On kirolbet.casino

1. Log in and open Responsible Gaming: Access your kirolbet.casino account and go to "My Account" > "Responsible Gaming" (or the equivalent section in Spanish).
2. Find "Self-Exclusion": Select the "Self-Exclusion" option. You may also access it via the help or FAQ sections.
3. Choose the duration: You can typically select:
   • Temporary self-exclusion: For example, 6 months, 1 year, or 2 years.
   • Long-term or indefinite exclusion: A period such as 5 years or a lifetime exclusion, according to available options and legal requirements.
4. Confirm your decision: You will be asked to confirm that you understand the consequences and that the decision is voluntary. Once confirmed, the self-exclusion cannot be revoked until the chosen period ends, and in some cases a new written request and a waiting period may be required before any reopening.

Consequences Of Self-Exclusion

• Account access: You will not be able to log in, place bets, or make deposits on the self-excluded Kirol Bet account at kirolbet.casino for the duration selected.
• Promotions and communications: You will not receive marketing communications relating to gambling from kirolbet.casino for the duration of the self-exclusion, subject to technical and legal constraints.
• Existing balance and withdrawals: You will normally be unable to use your balance for gambling. Withdrawals of remaining real-money funds may still be processed in accordance with the general terms and conditions, verification requirements, and anti-money laundering rules. If you cannot access the cashier, you should contact customer support to request a withdrawal, subject to identity checks.
• Irreversibility: Self-exclusion is a protective measure. Please do not request it if you only want a short pause; use Time-Out instead. Once activated, it cannot be undone before the end of the chosen period.

National And External Self-Exclusion Schemes

• Spain - RGIAJ: Tele Apostuak, S.A. is licensed and supervised in Spain by the DGOJ. Spanish residents can register with the Registro General de Interdicciones de Acceso al Juego (RGIAJ), a national self-exclusion register that blocks access to all licensed Spanish operators. More information is available via ordenacionjuego.es.
• UK - GamStop: UK residents can register free of charge with GamStop at gamstop.co.uk, which prevents them from using UKGC-licensed online gambling sites. As of 2025, kirolbet.casino and Kirol Bet are not part of GamStop and are not licensed by the UKGC, so protection may be limited; you should therefore also use blocking software and seek specialist help.

If you are considering self-exclusion, we strongly recommend that you also contact an independent support organisation to discuss your situation and receive professional advice.

Support Resources

Problem gambling is a health and social issue, not a moral failing. Confidential, professional, and free help is available. The resources below are especially relevant if you are located in the UK, but many also provide international or online support.

Local Support - United Kingdom

• GamCare - National Gambling Helpline: Call 0808 8020 133 (free from most UK landlines and mobiles) or use live chat at gamcare.org.uk. Available 24/7 in English, offering counselling, information, and referrals to local services.
• NHS Specialist Clinics: The UK National Health Service offers structured treatment for gambling disorder through clinics such as the National Problem Gambling Clinic. Speak to your GP or visit nhs.uk - gambling addiction for referral information.
• Local mental health services: If you experience severe distress, suicidal thoughts, or mental health crises, contact NHS 111, your local crisis team, or emergency services (999 in the UK) immediately.

International Support Organisations

Self-Exclusion Schemes By Country

• UK - GamStop: A free national online self-exclusion scheme that allows UK residents to block access to gambling sites and apps licensed by the UKGC. Register at gamstop.co.uk. As noted, Kirol Bet at kirolbet.casino is not on GamStop and is not UKGC-licensed.
• Spain - RGIAJ: The Spanish RGIAJ register, operated by DGOJ, allows residents to bar themselves from all licensed Spanish gambling operators. Information and access can be found via ordenacionjuego.es.

Blocking Software And Device Protection

• Gamban: Software that blocks access to most gambling websites and apps across multiple devices. See gamban.com.
• BetBlocker: A free charity-run blocking tool that allows you to set a blocking period and prevents access to many gambling sites. See betblocker.org.
• ISP and payment blocks: You can ask your internet provider or bank if they offer options to block gambling transactions or sites.

Family And Friends Support

• GamCare family support: GamCare offers support for affected others (partners, family, friends) via helpline, chat, and forums.
• Gamblers Anonymous & Gam-Anon: Peer support groups for gamblers and their families. Visit gamblersanonymous.org and gam-anon.org for local and online meetings.

All these services operate independently of kirolbet.casino. Contacts are generally confidential and many are free of charge. We encourage you to reach out if you are concerned about your gambling or someone else's.

Help for Family

Gambling problems can deeply affect partners, children, and other family members. If you are worried about someone who uses kirolbet.casino or other gambling services, your safety and wellbeing also matter. You are not responsible for the other person's behaviour, but you can play an important role in encouraging them to seek help.

How To Talk To Someone About Their Gambling

• Choose the right moment: Speak when both of you are calm, not during or immediately after gambling, and without alcohol or drugs involved.
• Use non-judgmental language: Focus on how their gambling affects you and the family ("I feel worried when...") rather than accusations ("You always...").
• Be specific: Mention concrete examples, such as missed bills, changes in mood, or time spent gambling instead of vague criticisms.
• Set boundaries: Make clear what you can and cannot accept (for example, not lending more money) and stick to those boundaries.
• Encourage, do not force: Offer information about support services and self-exclusion, but recognise that change usually requires the person's voluntary decision.

Support For Families And Affected Others

• GamCare: Provides support specifically for partners and family members through phone, chat, and online forums at gamcare.org.uk.
• Gam-Anon: A fellowship for relatives and friends of problem gamblers. Information and meetings are available at gam-anon.org.
• Online forums and peer groups: Many UK-based and international forums offer moderated spaces where you can share experiences and coping strategies in a confidential environment.

Recommended Next Steps

• Consult a health professional: Speak with your GP or a mental health professional about the impact of the other person's gambling on your own wellbeing. They can refer you to specialist services.
• Contact helplines: Use the support services listed on this page (such as GamCare or Gambling Therapy) to obtain guidance on how to manage the situation safely.
• Protect your finances: Where possible, separate bank accounts, review joint liabilities, and seek independent financial advice to limit further harm.
• Emergency help: If you believe someone is at immediate risk of self-harm or violence, contact emergency services (999 in the UK) or local emergency numbers without delay.

Operator's Commitment

Kirol Bet at kirolbet.casino is operated by Tele Apostuak, S.A., a Spanish-licensed entity holding several DGOJ licences (including GA/2014/004, GO/2014/002, RLT/2016/006, BLJ/2016/004, and MAZ/2016/034). Within that regulatory framework, we apply internal procedures to identify and mitigate potential gambling-related harm. However, because the operator is not licensed in the UK, our obligations are governed by Spanish law and DGOJ requirements rather than UKGC rules.

Risk Monitoring And Behavioural Checks

• Pattern analysis: We may monitor betting and gaming behaviour (for example, frequency of deposits, increases in stakes, chasing losses, and very long playing sessions) to identify patterns that could indicate elevated risk.
• Limit enforcement: Our systems enforce deposit limits, self-exclusion, and Time-Outs you have chosen, in line with Spanish regulatory standards and internal controls.
• Warning messages: Where risk indicators are detected, we may display on-screen warnings or "reality check" messages reminding you of time spent, money risked, and available tools to reduce or stop play.
• Account reviews: In cases of serious concern, we may temporarily suspend an account while we seek clarification, request documentation, or recommend additional protective measures.

When We May Contact You Proactively

Subject to data protection and privacy laws, our support or responsible gaming team may proactively contact you when:

• We observe substantial and rapid increases in deposit levels or stakes that are inconsistent with your previous behaviour.
• There are signs of frequent failed deposits, repeated attempts to cancel withdrawals, or other behaviours consistent with loss-chasing.
• You have activated multiple limits or self-exclusions in a short period and then attempt to reopen or increase limits.
• We receive information indicating possible vulnerability (for example, communication that suggests severe financial, mental health, or addiction-related difficulties).

In such cases, our contact may include information about responsible gaming tools, encouragement to take a break or self-exclude, and signposting to independent support organisations. These interactions do not replace medical or psychological treatment. Ultimately, you remain responsible for your gambling decisions, and we encourage you to use external protections and professional help, particularly if you are resident in the UK, where local safeguards may not apply to this Spanish-licensed operator.

Updates

Responsible gaming regulations and best practices evolve over time. Kirol Bet at kirolbet.casino may update this page to reflect changes in Spanish law, DGOJ guidelines, international standards, or internal risk policies, as well as to clarify our position in relation to the UK regulatory environment.

How You Will Be Informed

• Website updates: The most recent version of this responsible gaming information will always be available on kirolbet.casino. Material changes may be highlighted via banners, notices in the "Responsible Gaming" section, or updates to our general terms and conditions.
• E-mail communication: Where legally required or appropriate, we may send an e-mail to the address registered to your kirolbet.casino account to inform you about significant changes to our responsible gaming tools or policies.
• Other channels: We may also inform you through in-account messages or pop-up notifications when you log in, particularly when a change affects how limits, self-exclusion, or other controls function.

Date of last update: 06 November 2025.

Contact & Feedback

If you have questions about responsible gaming, want to adjust your limits, or need help using our protective tools, you can contact us using the details below. Please note that our core support operations are based in Spain, and language availability may be limited.

Responsible Gaming Contact Channels

• E-mail (Responsible Gaming): You can contact our dedicated responsible gaming team at [email protected]. Please include your username (but not your password), a brief description of your request, and "Responsible Gaming" in the subject line. E-mail is recommended if you wish to write in English so that we can handle your query carefully and, where necessary, use translation tools.
• Telephone (Spain-based support line): 900 840 400 (toll-free from within Spain, availability typically 09:00-02:00 CET). Support is primarily provided in Spanish, and international call charges may apply if you call from the UK.
• On-site support: When logged in to kirolbet.casino, you may have access to live chat or a help centre. You can use these channels to request changes to limits, Time-Outs, or self-exclusion, or to ask to be referred to external support resources.

Feedback And Self-Control Requests

You can submit feedback or self-control requests (such as setting or lowering limits, activating self-exclusion, or raising concerns about your own play) through the following methods:

• Feedback form: Use any available contact or feedback form on kirolbet.casino, selecting a category such as "Responsible Gaming" or "Account Controls" where offered, and clearly describing the measures you want to implement.
• Written confirmation: For significant changes, such as long-term self-exclusion, we may ask you to confirm your request in writing via e-mail for your protection and to maintain a clear record.

Please remember that this responsible gaming page does not replace the legal effect of the general terms and conditions published at kirolbet.casino and on kirolbet.es/reglas-juego. In case of any discrepancy, the legally binding Spanish terms and the applicable laws and regulations of Spain will prevail. If you are in the UK, you must also consider your own local laws and the fact that Kirol Bet at kirolbet.casino is not licensed or supervised by the UK Gambling Commission.